Privacy policy

• Contact form.

• Chat.

• Sending emails to support@crushsocialnetwork.com or other CRUSH email addresses.

Identification and contact information. We collect your identification data (name and surname) and email address, as well as any other information that you voluntarily include in the communications that you send us.

We may request additional information from you if necessary to comply with your request or requirement.

Answer your requests. The main purpose of processing this data will be to answer your requests, answer your questions and/or provide you with the required information, as well as, where appropriate, follow up on your requests.

Improve customer service. All the information derived from doubts, queries, and advice offered to interested parties, as well as the way in which requests are resolved, allows us to know how we provide our own customer service, allowing us to improve its quality.

Likewise, all the information collected, after the conservation period indicated below, is anonymized and used for the purpose of being able to analyze the most frequently asked questions through the chat and to be able to automate the most frequent ones, prepare FAQs or keep it for statistical purposes to develop business strategies.

Consent. The data provided for the above purposes will be processed based on your consent, granted when you voluntarily contact us through the means made available to you to request information or make a request.

All the information collected by the customer service department will be processed for statistical purposes that will help us to improve the quality of the customer service provided. This purpose is considered to be compatible with the initial one.

The information that you must provide will be indicated with an asterisk or similar. Without this information it would not be possible to attend to your queries or requests.

We will process all your personal information during the time your requests are being processed and, if necessary, to follow up on them. Once this period has ended, CRUSH will keep, blocked, said information during the periods provided in the legislation to attend to eventual responsibilities and to demonstrate compliance with our obligations. From this moment on, CRUSH will only treat the information in an anonymous way, so it will not be possible to link the statistical information with the specific users to whom it refers.

We do not make any additional transfer to carry out this treatment than those indicated, in general, in point 4. To whom do we give your personal information? In this sense, some channels through which you can contact us are managed by service providers, who act as Treatment Managers. You will find more information about how these service providers act in point 4, mentioned above.

Registration form in our App and use of its different spaces.

1. Basic data for registration:

   In order to register in our App and use the services, you will need to register in our App and create a 'profile'. During the registration process we require you, as a user, the following data:

   • Username.

   • Full name.

   • Email.

   • Date of birth.

2. Additional data:

   In addition to the above, our App allows you to voluntarily share information related to:

   • Gender.

   • Sexual orientation.

   • Interests.

   • Country, city or region.

   • Description about you.

   • Profession and studies.

   • Musical tastes.

   • Best friend.

   • If you authorize it, your precise geolocation, which, if you have allowed it, is carried out in the background.

   • Usage data: information may be collected about your interactions with other users (chats with other users, users with whom you connect and interact, time, frequency of interaction or other characteristics of your interactions).

   Some of the data that you can provide voluntarily is considered sensitive, since it is related to your sexual orientation. You should take into account that, if you decide to include such information, CRUSH will process it together with the rest of the information to fulfill the purposes indicated below. Likewise, this information may be shared with the rest of the users (it may be made public), so that unauthorized use of the App by other users could cause the leaking of this data. CRUSH is not responsible for the inappropriate use of data by other users.

   We also inform you that CRUSH uses the above data for the purpose of creating profiles in order to recommend content which might be of your interest and with the personal characteristics that you include about yourself, as explained below.

   In addition, if you authorize it, we will have access to:

   • Camera (images): granting camera permission allows the user to upload any image directly to the App.

   • Photo gallery (images): granting access to the photo gallery allows the user to upload any image from their photo gallery.

   • Microphone (audio): granting access to the microphone allows the user to use the device's voice recorder directly from the App.

3. Content posted by you:

   By using our App, you have the possibility of interacting with other users through our community, being able to upload publications with audiovisual content (photos, audios, etc., if you have granted the respective permissions) and add comments with your opinions, ask questions and resolve concerns of other users.

   We also offer an exciting 'Stalker' mode, where your friends can capture GIF images of you with your consent. However, the responsibility for capturing and requesting to publish these GIFs on your profile lies with the user who initiates the request. The GIF won't be published on your profile until you accept the request. Furthermore, all collaborators can permanently remove their contributions by either rejecting the request or deleting the publication.

   CRUSH uses Amazon Web Services face recognition technology to process CRUSH's users' biometric data as its service provider ('Processor'). Amazon may process and store face templates for the purposes of providing face verification and/or identification services on CRUSH's behalf, and only as instructed by CRUSH. Amazon will store this data as long as CRUSH requests, which shall be no longer than a limited grace period after the date when (i) CRUSH ceases to have a relationship with Amazon or (ii) when CRUSH requests deletion.

   In the event that you publish posts in the App (which is merely optional, we do not force you to do so) Amazon's facial recognition technology will be used, which allows to detect faces and find users similar to you (twins) within our system. This is the only use we make of this recognition technology.

   Our processor, Amazon, is committed to its own compliance with the GDPR, as well as to providing a variety of products, features, documentation, and resources to help its customers meet their compliance obligations under the GDPR.

4. App usage data:

   We also automatically collect App usage data, specifically technical data and information related to your use of the App, including the type of mobile device, the unique ID of your mobile device, the IP address of your mobile device, the mobile operating system, if any, the type of Internet browsers you use and information about the way you use the App, such as the frequency and time of use, ads you have clicked on, etc.

5. Data about you provided by third parties:

   Other users of the App may provide us with information about you when they use our services; for example, when they interact with you or if they send us a report involving you.

1. Sign up and manage your account so that we can verify your email address and age to sign up for the App, interact with you and give you access to our services.

2. Manage and execute the contractual relationship that unites us: we carry out different steps necessary to execute the contract signed with you, so that, for example, we can provide you with the service, contact you to help you resolve doubts, to verify the information you have provided us. Likewise, we may send you communications of an administrative nature, about updates, changes in our conditions of service, security alerts, as well as respond to any request or requirement that you send us.

3. Publish your content. When you share content or information through the App, it will appear published for the public that you have selected that can see what you share. To add certain content, such as photos and videos, you will need to give us access to your camera or photo gallery.

   Any user of our App can view your username and public profile on the App, which includes content that you have shared with the general public. Also, keep in mind that your content published in the App may be shared by other users inside or outside the App, take a screenshot of it or download it.

4. Post content about you. Other users of the application can create and share content with your image or data with an audience of your choice. If you do not feel comfortable with the content that others have shared about you, please report it by using the App forms or contact us by email.

5. Offer you content (news, articles, experiences, among others) created directly by CRUSH or in collaboration with external people who may be of interest to you.

6. Sending push notifications and alerts within the App. If you have authorized it, you will receive our push notifications in your web browser or on your mobile device. Push notifications may include reminders, promotional communications, alerts, and updates regarding the App and services.

   If you activate these notifications, you will receive personalized notices, based on a profile that we develop about you and the use you make of the App. For the personalization of notices, the information obtained through the data entered by you in the App and the data collected regarding the use of the App (visited content) to create a profile in relation to your interests and offer you mainly that content and information that suits you.

   You can opt out of push notifications at any time by adjusting the settings on your mobile device, although opting out will not affect other communications you may receive from CRUSH, such as email communications.

7. Prevention, detection and prosecution of illegal activities or activities contrary to the conditions of service or that endanger the security of information or the App: CRUSH may process the data to control and prevent any form of abuse of our services, such as fraudulent activities, denial-of-service attacks, sending spam, unauthorized access to our users' accounts, as well as any other practice that is contrary to the General Conditions and Use of the App or endangers the security of the information or the integrity of the App itself, being able to delete the content or the account that is contrary to the law, our General Conditions or the Community Guidelines.

   Within this purpose, the processing of complaints that you present against other users or those that are presented against you is also included, with the option of contacting CRUSH to analyze the specific case and guaranteeing that there will be human intervention to correct or rectify the issue that arises to us.

   We may also use tools to detect inappropriate content (for example, adult or violent content) in the visual content you post.

8. To offer you a better service, your data will also be processed for the purpose of:

   • Help you connect with other users, allowing you to interact with them through chat screens and other mechanisms.

   • Recommend you to other users who are similar to you.

   To make recommendations, we use the information you provide us, including information about your location if you give your permission, as well as information we obtain from your use of this space (for example, characteristics of the people with whom you actually interact) to develop an automated profile about you and preferably show you those users who match your profile and what you are looking for.

   In this sense, you will preferably be shown active users in the App, who are close to you, who match the indicated preferences and your profile created from your interactions, also ensuring that your characteristics and profile match the preferences of the recommended users.

9. Statistical purposes and others carried out with anonymous data. We may anonymize all personal information collected from users who use the App for statistical and other purposes, such as algorithm training, to measure the effectiveness of advertising campaigns available on the App, the navigability and usability of the App to to be able to improve the design, presentation and functionalities available or others.

10. To show you advertising: Our App may include advertising that, if you give your consent, will be personalized according to your tastes and preferences.

1. Execute and maintain the contractual relationship between the Parties. The reason why we process your information for the purposes mentioned above is to fulfill the contract we have with you.

2. Consent. Some functionalities are based on your express consent: (i) publication of your own content, (ii) access to the camera or photo gallery to publish certain content in the App, (iii) access to the geolocation of the device for user recommendation by proximity (iv) the reception of personalized push notifications (v) display of personalized advertising content. Also, if you decide to provide us with additional voluntary information to complete your profile, such information will be used based on your consent.

   Remember that you can revoke your consent at any time through the settings of your device, deleting your content or through the options available in the App.

3. Legitimate interest. The data will be processed based on our legitimate interest in relation to the prevention of illegal activities and others related to the security of the App, to guarantee the security of the network and of the information to prevent events that may compromise the availability, authenticity, integrity and confidentiality of personal data or the platform itself, as well as compliance with community standards.

   We may also show you non-personalized advertising through the App based on our legitimate interest.

   If you wish to obtain more information about the weighting that we have carried out on the legitimate interests of CRUSH in relation to the above purposes, you can request it by writing to us at privacy@crushsocialnetwork.com.

4. Processing of specially protected data. The data related to your interests or aspects related to sexual orientation will be processed based on your explicit consent.

We will keep all your personal information for as long as our contractual relationship is in force, that is, until you delete your account. Once the contractual relationship has ended or your account has been cancelled, CRUSH will keep, blocked, all the information during the periods provided by law to investigate illegal or harmful conduct, attend to eventual responsibilities and to demonstrate compliance with our obligations.

In relation to the content published by you through our App, you should take into account that any publication or comment that you have published in our community will remain in the App until you delete it or until you delete your account. However, any other content where you appear and that has been published by other users (for example, photos or videos) may remain visible until said user deletes it or closes their account.

However, we reserve the right to use your information in aggregate form after closing your account for statistical purposes and to improve our services. The use of such information will not allow you to be personally identified.

There are no specific transfers of your personal data to fulfill the purpose indicated in this section. However, we can use the services of service providers, who will have limited access to the data and will be bound by a duty of confidentiality (for more information on how our service providers act, see point 4. To whom do we give your personal information? > Service Providers).

However, keep in mind that when you post content on our App, you may be sharing personal information with other users (including your public profile).

Also, if someone files a report that implicates you, we may notify the complainant of the actions we have taken as a result of their report, if any.